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Security and On-Line Ordering
FAQ's

There has been quite a bit of hype written about the dangers of sending your credit card information over the internet. We realize that there have been some security problems over the history of the internet and that the technology is far from perfect. However, we have never experienced a problem arising from using credit cards over the internet. All of this aside, you should still use your own judgement and be as cautious with your credit card information as you see fit.

Q

How do I know that my credit card number is safe?

A

If you are using Netscape Navigator 2.0 and later or Microsoft Internet Explorer 2.0 and later, your credit card transactions are fully encrypted and secure when you use the Schenz Virtual Store. However, if you are browsing the internet through a network relay or proxy server, you may want to check your browser to be sure.

You can tell if your web browsing session is secure by looking for a thin blue line near the top of the web browser window. If this blue line is present, your session and your credit card information is encrypted and secure. Additionally in Netscape Navigator, the key or lock icon in the bottom left hand corner of the browser window changes from a broken grey key icon to a complete blue key icon or an open lock icon to a closed lock icon.


Q

So what's the bottom line on using credit cards on the internet?

A

It is probably safer to use your credit card over the internet than it is to use it in a restaurant, retail store, with a mail order company or leaving a receipt on the dashboard of your car. On the internet, no one is peeking over your shoulder or digging through your garbage. And with electronic transactions, there is no paper trail. Technologically speaking, it is easier to tap your phone line than it is to steal a credit card number through the internet.

Q

What if I don't want to use my credit card online after all?

A

If you decide that you would be more comfortable not sending your credit card information over the internet, you can still order products from us. Our customer service department can accept orders by phone, fax or email for any product that appears on the Schenz Virtual Store web site. If you prefer to place an order offline, please refer to our contact information and get in touch with our customer service department.

Q

Who can I contact for more answers?

A

If after all this, you are still having difficulties or some part of the process just doesn't make sense to you, please let us know. You can ask questions by sending an email to:

Send comments to webmaster@schenz.com

©Schenz Theatrical Supply 2001

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