|Orders will be shipped within two business days (unless noted as "Special Order" or "Made-to-Order".|
|If there is a problem with your order, we will notify you by e-mail.|
|All returns must be authorized by phone. There are No returns of Make-up, Wigs, Prosthetics or "Made-to-Order" items.|
|All returned merchandise must be in the original packaging.|
|If you have questions about merchandise returns|
click here to view ourReturn Policy
Please review your packing ticket when you receive your order. We do not contact customers regarding any item on back order. Back ordered items WILL BE SHIPPED if received from the manufacturer before your "date needed" as specified in the Special Instructions field above. If items are not received by that date, they will be CANCELLED unless you notify our office and request a later date.
|Errors or Shortages|
We strive to process quickly and accurately, however ERRORS do occur. Please notify our office of any errors or shortages within 5 business days of receiving your order. We are not responsible for errors or shortages after 15 days of invoice date.